Plans, Billing and Refund Terms

1. Plans and pricing

Dibber is an orienteering route-analysis web app: import a route and a map, align them, compare route choices, analyze pace and terrain, and export full-quality, watermark-free PDF and PNG results. These core features are included in both plans. The same plan comparison is summarised on the pricing page. Paid subscriptions are sold as Dibber Plus in EUR, including applicable VAT:

A free 14-day Plus trial is available once per registered account, started explicitly from your settings, with no payment details required. During the trial you can create 10 projects in total and complete 5 successful recognitions in total, with the Plus storage allowance. Failed recognitions and reused saved results never consume recognition credits. There are no automatic overages, top-ups or credit rollover; when an allowance is exhausted the app shows the reason, the next replenishment date where one applies, and manual entry remains available.

Suggested map placements have their own allowance, as summarised in the table above: 1 accepted placement per calendar month per account on Free and unlimited accepted placements on Plus. Suggested placements consume no map-text recognition credits. Manual alignment is unlimited, and guest sessions get 1 accepted placement per guest session.

2. Merchant of record and payment

All purchases are processed by Paddle.com Market Ltd, the merchant of record for Dibber Plus. Paddle handles the checkout, payment methods, VAT and sales-tax calculation and remittance, and invoices; your payment details never touch Dibber's servers, and Paddle (or its payment processors) appears on your bank or card statement. Checkout shows the final VAT-inclusive price before you confirm. Dibber stores only the account, entitlement and usage records needed to provide your plan.

3. Subscription, renewal and cancellation

• A Plus subscription renews automatically at the end of each monthly or annual period until you cancel.
• You can cancel at any time from Settings; the cancellation takes effect at the end of the paid period, and the exact date is shown and confirmed to you. You can reverse a scheduled cancellation while it is still pending.
• You can switch between monthly and annual billing; the change takes effect at your renewal, and any scheduled switch can be withdrawn before it applies.
• If a renewal payment fails, Plus stays active for a 7-day grace period while payment is retried or updated through the billing portal. If payment is not resolved by the grace deadline, the subscription ends, collection for that period stops, and your account returns to Free.
• Price changes require at least 30 days' notice, apply only at a later renewal, and always show you the coming charge and how to cancel before it takes effect.
• Deleting your account stops renewal and immediately ends access; the consequences are explained before you confirm.

4. Refunds

First-purchase promise: request a full refund within 14 days of your first Plus purchase from Settings or by emailing info@dibber.pro, and it will be honored — no need to explain why. An approved refund ends the corresponding Plus access and future renewals, and the first-purchase promise is not reset by a later repurchase. This promise is in addition to, and does not exclude, any statutory rights you have (including EU consumer withdrawal and remedy rights), which may also be exercised through Paddle as merchant of record. Partial or exceptional refund cases are reviewed individually; you will always be told the status and outcome of a request.

5. Your work is never held hostage

Cancelling, expiring, a failed renewal or a refund never deletes or locks away your projects: existing projects remain viewable and editable, and exports and downloads of your own work remain available on either plan. If a downgrade leaves you above the Free storage limit, your files are preserved — you can still read, export and delete them, and replace files without growing retained storage; only new growth is blocked until usage is back within the limit.

6. Questions

Dibber is operated in a personal capacity by Jérôme Pirotte. For billing questions, contact info@dibber.pro; for payment-method, invoice and tax-document needs, use the billing portal in Settings or Paddle support. See the Terms of Service and Privacy Policy for the rest of the service.